As with any modern piece of software or technology, some problems occasionally arise. Geolocation is no different, and each operator will have a list of troubleshooting tips to help you overcome them. This can be frustrating for the player as they have launched the app and just want to bet but are being blocked. Players may question why this is happening.
This is common amid ongoing discussion about the growth of mobile and online sports betting. The rules on legal sports betting in the US dictate that sportsbooks must employ geolocation technology and are only permitted to accept wagers from those physically located within state lines or face hefty fines. Problems arise when you consider other states, such as Mississippi , where betting on sports on your mobile is legal but only on-site at a brick-and-mortar casino.
There are geolocation vendors around, such as GeoComply, that must be flexible to overcome common issues. In such venues, hardware needs to be downloaded to stop players from placing bets until they are located somewhere with an interactive sportsbook.
You can download the plugin for your browser here which is very good. This should cure the could not validate geo location error you may get. One option open for sportsbooks to get around problems such as bettors gathering in a remote location is to train route operators who service betting kiosks all about the technology and how it works. If the operators know how player location check geocomply works , these obstacles can be overcome quickly.
Additionally, sportsbooks could install multiple hardware pieces, so in the event, one breaks down, there is another still working. Several state lawmakers have voiced concern about how geofencing will work in practice in their locations. The only way to get around this is that geolocation becomes even more accurate and will need to be valid to the inch to stop any potential breaches. You are not alone. Our troubleshooting tips below will help you get this fixed. One of the most common questions we get asked why do we get geolocation warnings, and how can we fix them?
You may encounter messages such as DraftKings not working; if you do, try these steps below:. Typically toggling your location on and off, restarting your device will fix any problems you may encounter with sportsbook apps and geolocation settings. If you have a longstanding problem, you could contact the operator themselves. You can also try and force stop location settings from your security on your device. If you get the geolocation expired message on FanDuel or any other sportsbook, sign out of your betting account, close down the app fully force stop the app , then re-open and confirm your location.
You may be wondering how to turn on geolocation from your mobile device. It is crucial that a sportsbook can access your location, whether you are in Indiana, NJ, PA, or any regulated state.
It is straightforward to do this. Other sportsbooks that could be launching in Tennessee with accurate geolocation services include the BetRivers sportsbook app and WynnBet. Geolocation is a technology that is used to pinpoint your exact location to make sure you can legally place a wager. For example, you might have downloaded a sportsbook app in Pennsylvania or New Jersey and signed up for an account. You then travel to another state where online or mobile betting has yet to be legalized.
It can be very annoying if you are close to the border trying to place a bet. There are steps you can take to fix this which we cover below. Nowadays, we expect that technology should work seamlessly at all times and be fast and reliable.
Geolocation can be faulty like any other software, and all sports betting operators will have a list of troubleshooting tips to help you overcome them.
The industry is aware of the issue, and there are ongoing talks about how to address these problems as mobile and online sports betting and also online casino continues to grow. The rules on legal sports betting in the US state that all wagering platforms must employ geolocation technology and only accept bets from players physically located within state lines or face hefty fines. Issues arise when you consider other states, such as Mississippi , where betting on sports is legal on a mobile device as long as you are located at a physical casino.
There are geolocation vendors available, such as GeoComply , that must be flexible to overcome recurring issues. In these small remote venues, hardware needs to be downloaded to block players from wagering until they are located somewhere with an interactive sportsbook.
When using a computer or laptop to bet, make sure you download the geocomply plugin. This will mean any unexpected network communications error messages are more unlikely to appear. We looked into how online sportsbooks can efficiently address such problems. One option open to them is to train their staff who work at kiosks all about the technology and how it works. They can be trained. As a result, any obstacles that present themselves can be overcome by knowledgeable staff.
Additionally, sportsbooks could invest in numerous multiple hardware pieces, so if one breaks down, there are still working back-ups. Plenty of state lawmakers have expressed their concern about how geofencing will work in practice in their locations. Once you have done this, restart your device and make sure you have enough memory on your phone you may need to delete some pictures, videos, or apps then go to sportsbook.
If you use an old iPhone or Android device, it may be that your smartphone is too old to work with the latest version of the app. Check the requirements on the download page, or on iTunes and now Google Play. You should also check your cell coverage is good to download the app as they can be quite large in size.
We have heard a lot of players saying that after they updated the app, the cash-out button was frozen and it was impossible to use. This is a technical glitch that has been since fixed. There may be an issue with the platform, or it may be the case that the bets are too correlated. Where certain outcomes may be connected, DraftKings can actually restrict betting on those that they class as a linked outcome. If you have been trying to place a parlay player prop and having problems, you can do it, just not from the same game.
Of course, the first thing to do is check your username and password. With some devices, the keypad always capitalizes the first letter, so it could be something as straightforward as that. The most likely cause is system maintenance, in which case, you have to sit it out and wait. All apps need to be maintained, but operators will schedule this for the least busy time. Maintenance times vary from 15 minutes up to 1 hour. If still no joy, consider contacting support for advice.
Although this rarely happens without warning, one reason for the DraftKings Casino or Sportsbook app not working is that your account has been frozen for some reason. A few possible scenarios are that DK suspects a player is abusing free bet promotions by match betting through another US sportsbook app, or several large bets were placed on an outsider, which won. Whatever the reason, a message generally pops up when you try to log in, telling you to contact DraftKings support.
Why would your account be suspended? You may have been trying to use a VPN to bet in a state you are not allowed to. Your details that you entered may not be correct, or you may have had your account hacked.
This means that the issue is not exclusive to the DraftKings app, but all online services, including desktop websites and mobile platforms. The first action to take if your DraftKings app is unresponsive is to check the web-based platform by going to sportsbook. Social media is the best place to go for up-to-the-minute information. DraftKings has been known to report outages on its Twitter page to keep customers in the loop.
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