I want to verify how it works when I am out of the country calling back to the US. I totally understand how it works when I am calling internationally from here in the USA, just not if I am physically out of the country making a call back here. I also assume that I can receive calls when I am out of the country which I could not before when Sprint was the carrier? Sorry for the huge delay in answering.
Just like before! Until now, any Tello phone plan had calls to Canada, Mexico, China, and Romania included and worked exactly like mentioned above. You can call over WiFi using your account balance with our app, My Tello. Your email address will not be published.
Save my name, email, and website in this browser for the next time I comment. Specific restrictions and exclusions apply. Some features of the device may not function properly when activated with Tello. Please ask your Tello representative about any limitations. New features added to the Tello App. Thanks, Jim S Reply. Hi, James, Thanks for the question. Have a great one, Maria Reply.
Hi, Steven, Thanks for the question. Hope this helps, Maria Reply. Will I be able to receive the calls while visiting india Reply. Can i receive calls on the app? Hello Irma, You can use the app over WiFi to make calls to any country in the world using your Pay As You Go balance or to the US using your Plan balance, but no, you cannot receive any calls on it yet.
Can I make and receive calls from my normal phone, and can I text through my iMessege app? Thanks Reply. Hey John, Thanks for reaching out. Can anyone confirm these calling and data questions? Hi, there, Nate. Can I receive sms on the app? Hi, Olivia, So sorry this message escaped my radar, very sneaky of him. Thanks in advance for your answers Tim Reply. Frequently Asked Questions. To get started, simply click here to join Tello. Once you arrive on that start page, we check your coverage and you choose your Plan.
Once you select the option you'd like, you will be guided through the easy purchase process and then, when your package arrives, guided through activation. For security reasons, opening an online account can only be done by the customers themselves. Our support team do not create accounts or place orders for customers. We do not accept checks, bank transfers, Venmo or other payment methods. Tello is a contract-free service and our checkout page shows you the full purchase price with tax before you proceed to finalize an order.
Tello only uses GSM for our new customers. Once you successfully, activate your Tello SIM or Tello Device in your online account, you will then have the option to port in your own phone number. Which network do you run on? We run on America's largest, fastest, and most reliable network. While the agreement with our partner doesn't permit us to publicly use their name in our marketing efforts, a quick online search will probably provide you with the answer you are looking for.
How can I tell how much tax I will pay? All purchases, including those for accounts with multiple lines, are subject to regulatory sales taxes. You will be able to see the taxes on the checkout page before finalizing the order. Simply choose the Plan or PAYG amount, proceed to the checkout page and enter your billing information. Click the "Calculate Taxes" button near the bottom of the page.
Before you proceed with the payment you will know exactly how much you'll be charged. When the package arrives, follow these steps: 1. Complete the field s required and follow the prompts. Once the website has confirmed that the activation process has finished which can take up to 20 minutes, wait another 5 minutes.
Follow any on-screen steps provided and your phone should start to automatically activate the Tello service. If your phone does not activate automatically, please wait 30 minutes, then reboot your phone and try again.
You can also manually activate your phone by following the steps under the FAQ at the bottom of the My Phone page. You will not be able to port in a new number to replace that Tello number until you have successfully activated that SIM in your online account. Once you have successfully activated the SIM in your online account, you can then port in your own number to us by submitting a port-in. How can I activate the service when I receive my new Tello Phone?
If you have just purchased or received your new Tello Phone, here are the next steps to get the Tello service activated. It will not contain any manual or guide or accessories. The phone manual is available in your online account, however. Unpack the phone, plug it in and leave it to charge fully. Do not turn it on yet. The activation code is the 14 or 15 digit code printed on the box of the phone.
After activating the service, which can sometimes take up to 20 minutes, wait another 5 minutes and then switch your fully charged phone ON.
Your phone should start to automatically activate with the Tello service. When you activate the service with Tello, all your APN settings are usually set automatically. However, if you're having any issues with data, hotspot, MMS or group messaging, you need to check your APN settings to make sure that they're correct.
How do I know if Tello will work for me? There are a few easy ways to check if Tello is the perfect fit for you: 1.
Check the coverage map to verify the service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available. When you intend to travel out from your regular location, consult the coverage map again to check for service in the areas to which you will travel.
If you are bringing your own phone, make sure your device is compatible with Tello. If you are bringing your own phone, make sure your device is unlocked. You need to check this with your current provider. Tello cannot check locked status or unlock any locked devices. Will my phone work with Tello? If your phone fulfills 2 requirements - compatible and unlocked - it should work with Tello: 1. Compatible This is something you can check quite easily.
Only models manufactured for the US market will activate on our network - phones made for overseas markets will not work. This is a very reliable checker our Customer Support team uses the same checker!
You don't have the Phone at hand: If you don't have access to the IMEI, you must look at the device's tech specs and check them off against the 2 compatibility requirements listed below. The "tech specs" of the phone you have or are considering purchasing will contain the information related to these requirements. You will find them in the description of the device you are thinking about buying ask the seller directly , in the manual of the device you already purchased or via an online search.
Older phone models tend to be missing this feature more often than newer models. Phones made for overseas markets and older CDMA-network phones are more likely not to accommodate these band requirements.
Unlocked Whether you device is compatible or not, the phone needs to be unlocked. Unlocked and Compatible are 2 completely different unrelated requirements. Our device checker can check for compatibility only - you must check that the phone is unlocked. So even if you receive the "Awesome" message on our device checker, you still need to check if the phone is unlocked or not.
Contact the existing carrier to confirm the locked status of the device or if you are buying a new phone, confirm with the seller. Locked phones will not work on Tello and we do not lock or unlock any phones so this can only be checked with your carrier or the phone seller. In summary, when acquiring a new device, please ensure it supports the 2 technologies outlined above and of course check with the seller or carrier that it is unlocked.
See our phones selection. Note: Mobile routers e. Netgear will not work with Tello. No other SIMs will work. How do I know if I have coverage in my area? The icons in green will show the expected coverage in that location outdoors, indoor residential, etc. If you intend to travel, you should check the destination coverage before setting off. Does my phone need to be unlocked? Your phone must be unlocked to get Tello GSM service.
An unlocked phone is a phone that is not tied to a carrier or a phone plan. It allows you to move freely to choose the best provider for you. If you're on a prepaid or pay-as-you-go plan, your phone is probably unlocked. However, if you're on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off. Phones need to be unlocked prior to activating your Tello service and only you can confirm this with the phone carrier or phone seller.
Tello cannot check if your phone is locked and we cannot unlock devices. If you try to use the service without getting the phone unlocked from the previous carrier, then you are likely to get SIM error messages on your device and won't be able to use Tello until your previous carrier unlocks the device.
What kind of SIM is required to use the Tello service? For example, when you want to change your phone, just insert your current active Tello GSM SIM into the new compatible and unlocked phone, restart the device and you should get Tello GSM service on your new device within 20 minutes. If not, it will automatically expire. The SIM automatically becomes obsolete once the phone number it is activated with expires.
After that it cannot be reused. What's the expiry date of a Tello SIM? This checker cannot check if your device is unlocked so you will need to confirm that with your previous provider or the device seller. Once you have successfully activated the SIM in your online account, you can then port in your own number to us by submitting a port-in request here. Scroll down until you see a section called "My SIM".
Check that the pre-filled fields on the Checkout Page are correct, complete any required fields, and click on the green "Finalize Order" button at the bottom.
This is an important step in ensuring your account remains secure. On most phones, the SIM card can only be installed one way, with the logo side up and the cut-off corner of the sim card matching with the cut-off corner of the phone's SIM tray. Turn off your phone. Carefully punch the size that will fit your phone and insert the new SIM logo side up. Your Tello SIM is now installed. Turn on the phone, follow any on-screen steps provided and your phone should start to automatically activate the Tello service.
If by chance your phone does not activate automatically, please wait 30 minutes, then reboot your phone and try again. You can also manually activate your phone by following the steps provided under the FAQ at the bottom of the My Phone page. You can also check online video tutorials on how to install your SIM correctly.
What will be my new Tello phone number? There is no way to control the exact prefix assigned, but the prefix will be from the area code you register. You are free to either use the new Tello number allocated or port in your own number.
Every SIM delivery for a new line generates a new Tello phone number by default so you will see your new Tello phone number in your online account once shipping is initiated. However, you will not be able to port in a number to replace that Tello number until you have successfully activated that SIM in your online account. Once you have successfully activated the SIM in your online account, you can then port in your own number to us for free by submitting a port-in.
If you use the Tello phone number allocated but find that another caller name is still displaying from it, simply email our Customer Support team with the following information to get this rectified: Tello Phone Number affected Current Display Name Any Phone number where this incorrect name has appeared. How can I change my phone number? As a one-time exception, we can change your phone number. However, please be advised that if your request is due to receiving spam calls or messages, changing numbers may not solve the problem.
Spam marketing is done by a robo dialler that makes callouts without bias and so changing numbers does not prevent this. If you find that another caller name is still displaying from your Tello phone number, there is no need for a number change. Simply email our support team with the following information to get this rectified: Tello Phone Number affected Current Display Name Any Phone number where this incorrect name has appeared If you do choose to requests a new number, please be advised that we are not able to give you a specific number or request a specific area code.
We can only assign you a number based on your address, but the number will be randomly assigned and will have an area code related to the address provided.
To initiate this you need to email us with the following information: 1. The reason why you would like your phone number to be changed. Which phone number you want to be replaced especially important for multiple-line accounts. Your full address. State the preferred area code related to your address.
Note: Keep in mind that a specific area code might not be available. How can I bring my current phone number over to Tello? Transferring your number to Tello is fast and easy and free but for security reasons, it must be made via your online account only.
This feature is not available in the "My Tello" App. Once you have successfully activated the Tello GSM service, follow the steps below to start the number transfer process.
Note: If you have not done so already, you will need to contact your current provider to retrieve the following information directly from them: Account number from current provider PIN number from current provider Your address as listed on the phone bill First name and last name as listed on the phone bill If the number to port is a landline, the last 4 digits of your Social Security Number Consult our " Carrier Transfer Information " to help guide you in the right direction.
The speed of the port-in process depends on your current provider and can take anywhere from 2 hours to 2 working days for regular mobile numbers and up to 5 working days for landline and VOIP numbers.
If any of the information submitted is invalid and is not corrected by you within 3 business days we may cancel the port request. Once the port in is submitted, any notification about the port in status will be sent to the email address you registered with Tello. Note: Even after your number has been successfully ported to Tello, it may take up to 3 business days before your ported number is reflected correctly as your Caller ID.
If 3 business days pass after the successful porting, and your Caller ID still shows the wrong number, please email our Support team with the details. How can I port my number? If you have not done so already, go to the Activate SIM section of your Tello online account and follow the prompts to activate the service. If the number can be ported, you will be prompted to fill in the port-in details and follow the prompts.
Note: If you have not done so already, you will need to contact your current provider to retrieve the following information directly from them: Account number from current provider PIN number from current provider Your address as listed on the phone bill First name and last name as listed on the phone bill If the number to port is a landline, the last 4 digits of your Social Security Number.
Consult our "Carrier Transfer Information" to help guide you in the right direction. Note: - Even after your number has been successfully ported to Tello, it may take up to 3 business days before your ported number is reflected correctly as your Caller ID.
I have multiple lines to activate and I received multiple SIMs. Which SIM should I activate for which line? The way to activate the correct SIM on the correct line is to match the tracking code of the package to the one that shows in your online account.
Go to the My Phone page of your online account. In the Confirm Your Delivery section you will see a tracking code in the "Follow your delivery" field.
Match that tracking code with the one listed on the package the SIM arrived in and that SIM is the correction one to activate on that line. How can I buy a phone from Tello? Take a look at our phone selection. What can I expect from a phone purchased from Tello? It will NOT contain any manual, guide, earbuds or other accessories. Buying a device from our website guarantees that the device is ready to be used with Tello. We cannot guarantee that the phones we sell will work on other networks. Where can I find the user manual for my Tello phone?
Click "View Details" of the device you purchased. Scroll down to the "Tech Specs" section. Find the "User Manual" field on the bottom right-hand-side. You can now just view the manual or download it if you wish.
What is a certified refurbished phone? A certified refurbished phone is a tested and completely reconditioned device that looks like new.
The parts used during the reconditioning process such as display, case, jack, etc are new but are not original. Refurbished phones are usually phones that were returned in the following days after purchase and were completely reconditioned. It will not contain any manual or guide or earbuds or other accessories. Certified Refurbished Grade A stands for the very best quality that you could expect from a refurbished phone. How do I transfer my contacts from my old phone to my new phone?
Transferring your contacts is always one of the most important tasks when setting up your new phone. Luckily, there are several quick ways to transfer your contacts from your old phone to your new phone. Bluetooth Most phones - especially iPhones - will allow you to transfer your contacts via Bluetooth. When transferring with Bluetooth, ensure Bluetooth is switched ON on both devices and follow the on screen instructions.
To find out more on connecting with Bluetooth, please refer to your phone owner's manual. Google Sync If both your old phone and new phone are Android phones, you can most likely use Google sync. You will need to create a Gmail account in order to use sync. If you are transferring to a new smartphone with an Android operating system, it should already have Google sync installed. Now, make sure you have your old phone set up and sync it to your Gmail.
Your new android should download it automatically and appear in your contacts or people listing after you finish your initial setup. You will find lots of information from the Google mobile website to help you get started.
All phones are a little different but most are similar when transferring your contacts to your memory card. Consult your device manual for a step-by-step on how to transfer contacts. Are the "New" devices you sell really new? Yes, they really are new devices. However they are repackaged devices. It will not contain any manual or guide or earbuds or any other accessories.
My battery does not last long, what can I do? If you determine the battery is draining too fast, please try the following: - Select settings to save battery Change screen display Disable keyboard sound and vibration settings - Reduce battery discharge in the background Limit the apps that use the most battery - Enable smart battery and battery optimization options Disable power-hungry features Delete unused accounts - Take care of your device's battery Keep the battery at low temperatures Charge your device just enough If you still require assistance, email our support team with the details.
My Tello phone is not charging. What can I do? To rule out an issue with your charger cable or charging port, please try to charge the device with a different charger. If you still require assistance, send an email to our support team with the details. How can I use my device overseas? GSM Phones purchased from Tello are already unlocked and so no international unlock is required for use overseas. If you came to Tello with a locked device then you will need to get the device unlocked with the original carrier.
Tello does not lock or unlock devices. We don't offer roaming just yet but we do have 2 great alternatives for calling and texting when you are traveling abroad or simply in an area of poor coverage at home. If you have set up Wi-Fi Calling correctly, it does not use up data from your Tello data plan, it just uses minutes from your calling plan as normal. See more details on this blog.
You cannot receive calls via the App and texting is also not available via the App - it is only to make calls. When calling from the Tello app in the USA using your own Data plan, the costs are higher than if you were using the regular Tello calling service because the App uses your Data allowance. Therefore, please use the App over a Wi-Fi connection if possible. To make a call, simply dial the destination number from the keypad always include country code or choose from your phone "Contacts" tab ensure the number is in international format.
What is an M-Rating when it comes to hearing aid compatible devices? M-ratings refer to reduced hearing aid device interference. Some people with a hearing aid device experience a buzzing or whining noise when using a wireless phone.
Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference with hearing devices than phones that are not labeled.
Based on current standards, M4 is the higher rating among the two. You can verify the hearing aid rating on each phone page.
How do I proceed? The porting request should then proceed successfully and automatically within a few hours of them confirming the release and you will then receive an email to confirm that the transfer has been successful. Once your port is successful, you need to restart your phone and follow any on-screen prompts to allow hands-free activation to kick in.
If your porting request is still not successful 1 full business day after your previous provider confirmed to you that they released your number, then email us with the details. If we do not receive any response from your previous provider within 3 business days of the original port submission date, then the port request will be canceled. Even after your number has been successfully ported to Tello, it may take up to 3 business days before your ported number is reflected correctly as your Caller ID.
This means that your request to transfer your number to Tello was rejected by the current provider. When that provider has confirmed the 2 issues above, then email our Customer Support team to confirm this and we will re-submit the port request on your behalf. Successful Ports Once your port is successful, you will be notified by email. You then need to restart your phone and follow any on-screen prompts to allow hands-free activation to kick in. What delivery options do you offer?
If you still did not receive your package 2 days after the latest timeframes outlined above and the online tracking code where available does not provide an explanation, then please email our Customer Support team with the order number so we can provide a solution. If you paid for expedited delivery and it did not arrive within the expected time, then email our Customer Support team with the order number and request a refund.
How can I track the delivery of my order? You can track the delivery progress yourself from your online Tello account. If the order status says "Pending" or "Preparing Your Package" then it means that the package is being finalized and will soon be on its way.
If you paid for expedited delivery and it did not arrive within the expected time, then email our Customer Support team with the order number. I did not receive the package. What should I do? Secondly, check the tracking info where available for your package in your account dashboard. Also, please check with neighbors if the package was delivered in the wrong mailbox. In case you are still unable to find your package, please email our Customer Support team with the order number.
I still don't have a tracking code, why? Once the package is shipped you will be able to track your order from your online account. I purchased a phone from Tello, but I am not happy with the device. How can I return it? All phones new or refurbished purchased from Tello have a day warranty. If during the first 30 days, you wish to return the phone then email our Customer Support team with the order number and the reason for return.
The following steps need to be fully completed before any replacement or refund is made. The return package needs to include everything that was originally sent to you - the device, charger, any other accessories, except the SIM card.
You can keep the SIM card to use it with another device. The device needs to be fully unlocked before returning and a factory reset of the device is also required. Unlocking means that the phone must be completely free of any pattern-lock, Google account, phone PIN code, Touch ID, Apple ID, or any similar personal link that may lock the phone to you.
Sometimes, you are unable to download MMS due to the setting of this feature. To fix the issue, you can try to disable it. This may be because of the limit of the messaging app. To fix MMS messages not downloading, you can delete those old messages to free up storage space. Just have a try.
Receive Insufficient Storage Available' error on Android device? Here are 7 solutions to quick fix Android storage space running out issue. You know each app includes cache files that are used to save data. Sometimes cache files are corrupt, leading to Android MMS not downloading. To fix this issue, it is necessary to clear the cache and data for the messaging app. Firstly, you can boot your phone to safe mode to eliminate the reason.
In this mode, all the third-party apps are disabled. Just test the ability of MMS.
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